Molten glass is a molded clear glass product without lead content. A mixture of sand, recycled glass and other materials are used to create molten glass products with a shaping mould. Variation in color, size and shape is inherent. In a melted state after the ingredients have been combined at a high temperature and liquefy the batch, it is then allowed to cool until it is plastic and shapeable. Bubbles and flow lines are considered acceptable.
Etching is the roughening of a selected area by directing a high pressure, high speed stream at the surface of the glass/crystal. As the grains of abrasive hit the selected area, a "frosted" effect is produced. This imprint method gives your personalization more depth and greater dimension. Learn more about Sandblast Etch process.
We can accommodate most custom artwork designs and engraving requests (Additional artwork charges are applicable). Simply select the "Additional Custom Options / Gift Message" in the Personalization Template on Shopping Cart page. Learn more about our Custom Personalization.
We accept most major credit cards including MasterCard, Visa, Discover and American Express. When you submit your order on our secured website, your credit card will be authorized for the grand total amount. The authorized amount will be captured when we send out your first personalization artwork proof. In order to protect our customers from credit card fraud, the billing address entered on order checkout must match the billing address to which your monthly credit card statement is mailed.
We also accept PayPal and Amazon payment for your convenience and security. You will need to save your valid payment information on your PayPal or Amazon account. Crystal Plus is not responsible for their privacy practices. We encourage you to learn about their privacy policies.
All Crystal Plus online transactions are secured with an industry-standard SSL data encryption. Your private information is protected for the entire time you're on crystalplus.com, whether you're searching for items or completing the checkout process for an order.
Most orders are packaged in damage resistant boxes and are shipped with our primary carrier FedEx from California. After you approve the engraving artwork, we proceed production and ship your order within 48 hours unless otherwise noted. You will receive a tracking number to track the package once we ship out your order.
Standard shipping transit time is 5-7 days. Express shipping is also available. Shipping costs are calculated based on the shipping carton weight and shipping address zip code. The shipping charges for all available shipping options are provided on Shopping Cart.
You may return any blank items in their original condition within 14 days of the invoice date. We will not accept the return if the item has been engraved or damaged.
All of our products are well protected in their individual gift boxes or pouches. Please refer to the thumbnail image below the main product image located on the left side of the product page. This image shows the corresponding gift packaging that is included.
In addition to the individual gift packaing, we use proper and efficient packing materials when we ship our products i.e. double boxing with either foam boards, packing peanuts or air pillows to fill the space and for added protection.
Should any damage occur during transit, simply provide a photographed proof of the damage and we will ship out a replacement immediately.