Holiday Production Time & Shipping Schedule

We strive ourselves to keep up with high quality services and products. During the holiday season, we will continue our service standards with 2-3 days turnaround time for our proofing and engraving production process for most of the orders. However, please anticipate possible delivery delays from the shipping carriers; i.e. UPS/FedEx or Postal service due to high volume of packages shipping throughout the holiday season. We are not responsible for the delivery delays caused by the shipping carrier.

Our Standard Fast Turnaround Service during Holiday Season

Step 1

Artwork Proof 1 Business Day
Step 2

In Production 3 Business Days *After proof approval or waived
Step 3

Shipping & Delivery 1-7 Business Days *According to zip code/ shipping method

*Personalization Artwork will be emailed on the same day for orders submitted by 12:00PM PST and artwork proof must be approved within 24hrs for Christmas Guarantee Delivery according to the following order checkout time and shipping method. For order quantity of 10+ pieces will require extra day(s) for production.
*Our production and shipping transit time does not count weekends and holidays.

Shipping Method
Standard 5-7 Days
  • Order by 12PM PST on Friday, December 9
Next Business Day Air*
  • Order by 12:00PM PST on Monday, December 19
  • Allow 1 additional day for Alaska, Hawaii and US territories
2nd Business Day Air
  • Order by 12PM PST on Friday, December 16
3rd Business Day
  • Order by 12PM PST on Thursday, December 15

*Next Business Day Express is not available for all locations in Alaska, Hawaii and U.S. territories.

Shipping to Canada
Express 1-2 Days
  • Order by 12:00PM PST on Friday, December 16
Economy 3-5 Days
  • Order by 12PM PST on Monday, December 12

*One day is reserved for custom declaration process. We are not responsible for any custom declaration delay.

We are closed on November 24, December 23-26, 30-31, and January 1-2, 2023 in addition to Saturdays & Sundays during holiday season. Orders & Inquiries will be processed on the following business day.

Wishing you a joyful holiday season!

Customer Service
M-F 8:00am-4:30pm PST
Tel: 888-779-8803 | Fax: 888-669-0838

Free Standard Shipping on a $129+ order! Enter Code: Freeship1023 (Name Brands Excluded) or 10% off Sitewide! Enter Code: VIP1023 *See Exclusions
Not valid for Hot Deals; Ends on 10/15/2023; Cannot be combined with other coupons/discount or reward voucher; One code per order and for one-time use only. Excluded Name Brands for Free Shipping offer are Waterford, Vera Wang, Rogaska, Orrefors, Kosta Boda, Riedel, Nachtmann, Lenox, Kate Spade, LSA Int'l & Vista Alegre; Minimum purchase requirement applies to order subtotal only, not including additional custom option/add-on fees, shipping charges, or taxes (if applicable); Not Valid for AK, HI, PR & Canada shipping.
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